PRIOR TO YOUR APPOINTMENT
Each new patient will be screened via the Patient intake form. We will first screen based on age and severity – priority will be given to those falling in essential care range. Patients that do not fall in range for essential care will be rescheduled to a later date.
As our patients may book weeks ahead, the family will receive an email 24 hours prior to their appointment to review their COVID Screening. Families will be asked to confirm they still meet the criteria for a safe visit.
Families in active treatment will still receive the highest level of care. With safety being our primary concern, we’re looking at limiting the number of physical visits families have to make to the clinic. We are giving families the option to choose a virtual session for every second follow-up appointment. Traditionally, our treatment plan would consist of seeing our families approximately every 3 weeks for a follow-up – during COVID, as long as the family is comfortable with how treatment is going, we’re offering a virtual follow-up for every second scheduled Follow-up – without compromising patient care.
Staff is 100% committed to a safe workplace. All staff is required to ensure they are coming to work symptom free, without exception. During your appointment, your Clinician will be dedicated to providing a safe patient experience – wearing the proper PPE. Clean scrubs, masks and proper hand washing/ hand sanitizing and station disinfecting.
DURING YOUR VISIT AT PHSC
If you’ve been with us before, you will notice that we do not have toys on hand any longer. This is to limit the amount of efforts dedicated towards cleansing. The safest way to address the toys are to not have them at all. The clinics will have a couple of our go-to distraction toys for the purpose of scanning, and these will be thoroughly cleaned between appointments.
All stations will be thoroughly cleaned before and after use. We’ve done our best to allow for increased cleaning times within the appointment time, but there’s potential to run late. We thank you for your patience and understanding.
All staff is committed to meeting or exceeding proper sanitization guidelines. At minimum, staff will ensure they are wearing clean scrubs and practice excellent hand sanitization (in addition to PPE).
HOW CAN OUR PATIENTS HELP